How to Find and Control Shadow AI in Your Business

Shadow AI is a visibility problem before it becomes a disciplinary problem.

What shadow AI looks like

• Personal ChatGPT or Claude accounts used for work tasks
• Browser extensions with AI features
• Default AI features in platforms (Microsoft 365, Google Workspace) that were never reviewed
• AI-generated output submitted without disclosure

How to find it

Use staff conversations and surveys rather than surveillance. Most people using shadow AI are trying to be more productive, not to cause harm. A non-punitive discovery approach gets better results.

What to do with what you find

Build an approved tool register. Create a route for staff to request new tools. Run regular reviews so the register stays current.